Why are only certain applications, such as Facebook, able to view/select photos from the JetDrive Go? Category : Software / Firmware / Applications Whether an application has access to an external storage device depends on what the app supports.If the JetDrive Go device does not show up for selection, the app does not support the JetDrive Go. Is the answer helpful? Related Why is my file count shown to be less than the file count on the Apple device after I backed up files? Will the JetDrive Go read or store music, videos or audio books purchased from iTunes? What should I do if the storage capacity of my JetDrive Go has suddenly shrunk? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started